• Support the client in system design
• Guide the client through acceptance testing
• Develop functional training materials
• Provide on-site guidance to end-users during roll-out of the new technology and processes
• Provide ongoing assistance (help desk, customer support
• Monitor end-users, help resolve problems quickly and document problems and resolutions in an issues tracking log

Acceptance Test

The purpose of acceptance testing is to make sure that the system functions the way the staff needs it to work.  Concorde helps create acceptance test criteria, acceptance test plans  and acceptance test scripts and conducts acceptance testing with involvement from client personnel.  When the client and Concorde are satisfied that all acceptance  criteria have been met an acceptance  document is signed by all parties.

End-user Training

• Covers how to use the various system modules 
• The developer usually delivers end-user training and creates end-user training manuals 

Functional Training

• Covers how to use the various modules for a specific job
• Concorde delivers functional training
• Scenarios are created
• Role play the new way of working
• Job Aids (quick reference guides)
• Procedural Checklists

On-Site Guidance

Concorde provides on-site coaching as clients begin to use the new system.  Tip sheets and helpful hints are created to help clients transition from the old way of doing things to the new.  Policies and procedures surrounding the new system are also put in place to make sure end-users are using the system efficiently.