• Conduct needs assessment analysis
• Interview staff and assess processes
• Determine baseline measures
• Identify process drivers
• Identify opportunities for improvement
• Evaluate existing and enhancing technologies
• Methods: 
  • Work Process Mapping and Analysis
  • Feasibility Analysis
  • Productivity Analysis

Analysis - Gather Data

Concorde uses interviewing and focus groups to gather information on the current business and technical environment and critical business practices of an organization. Once the information is gathered, it is used as a means of understanding and documenting the current and redesigned business processes of the organization. 

Process Mapping - Current / Future

Concorde uses process maps to help its clients understand where opportunities such as handoffs or non-productive work occur. In addition, the process maps often serve as a starting blueprint for the redesign effort. By viewing how a process flows through the entire organization, we can help clients anticipate and plan for modifications that have ramifications throughout the enterprise.

Identify and Prioritize Gaps

With the direction of management, a specific, achievable end-state vision must be defined as a guide for all subsequent activities. 

Redesign

Concorde realizes that people, process and technology have to support each other.  After the gaps are prioritized Concorde helps change the work environment so people, processes and technology are in alignment.  Redesign enhances your strategy and operations.  Process changes are aimed at minimizing two areas:  gaps and work that does not add value.  The remaining tasks are redesigned to optimize your resources and fill gaps.  By incorporating managements' goals and end-users' processing requirements, redesign realigns your strategy and operations.

Redesign includes:  removing non-value added tasks, identifying technology to support work activities, cost justifying potential improvements and making recommendations.

Transformation Assistance

We also provide executive and IT coaching for employees who are in expanded or new positions.

IT coaching - Concorde provides IT coaching on topics such as gathering requirements for a new system, creating request for proposals, conducting vendor selection, negotiating contracts as well as other IT related techniques.

Executive coaching - Concorde provides executive coaching on topics such as gaining efficiencies in your office, maximizing you budget and managing and leading effectively as well as other executive related techniques.